Microsoft says it’s investigating a new issue in Windows 10 and Windows 11 where printers are randomly being renamed to HP LaserJet ones. “Some issues related to printer configurations are being observed on Windows devices which have access to the Microsoft Store,” explains Microsoft in a support note. “Microsoft is investigating this issue and coordinating with partners on a solution.”
The problem affects both Windows 10 and Windows 10 devices running the 22H2 update and results in the HP Smart app being automatically installed and printers being renamed even if they’re not HP ones. “Printers are renamed as HP printers regardless of their manufacturer,” says Microsoft. “Most are being named as the HP LaserJet M101-M106 model. Printer icons might also be changed.”
If an IT admin has blocked the use of the Microsoft Store, printers aren’t being renamed, and the HP Smart app won’t be installed. Microsoft says the problem isn’t caused by an HP update, suggesting that it’s a Windows issue instead. Windows 10 / 11 users can still print, but if you attempt to double-click on a printer, you might be met with a “No tasks are available for this page” error message.